Cancellation & Refund Policy

1.1 Booking Confirmation

A booking shall be deemed confirmed only upon receipt of either 100% of the total trip cost or minimum of 50% advance payment of the total trip cost , and upon issuance of a written confirmation from the Company. Once confirmed, the booking shall be governed strictly by the terms of this policy.

1.2 Advance Payment / Deposit

A non-refundable advance payment (as specified in the quotation/confirmation) is required to confirm and secure your booking. This advance amount is non-refundable in case of cancellation by you, irrespective of the time of cancellation. The deposit helps us blocking inventory, confirming third-party services, and operational planning.

1.3 Customer Cancellation Charges

Time Before Departure	Cancellation Charges
More than 45 days	10% of total booking amount
30–45 days	25% of total booking amount
15–29 days	50% of total booking amount
7–14 days	75% of total booking amount
Less than 7 days / No-show	100% of total booking amount

– All cancellation requests must be submitted in writing via email or the booking portal.

– The following items are strictly Non-Refundable Items (under any circumstances):

– Visa processing fees

– Travel insurance premiums

– Airline, train, bus,ferry or any third-party transport cancellation charges

– Government taxes, surcharges, or permit fees

– Special requests ,upgrades or add-on services

– Safari permits or similar regulated entries

– In the case of unforeseen weather conditions , natural disasters , political unrest , strikes or government restrictions, certain activities may be altered or cancelled and in such cases, the Company shall make reasonable efforts to provide suitable alternative arrangements of comparable value. However, no refund shall be payable for services not availed due to such circumstances.

– Refunds, when applicable, will be processed within 7–14 business days to the original mode of payment after deducting the applicable charges.

1.4 Company-Initiated Cancellations or Changes

Aveentour reserves the right to cancel or reschedule any tour due to insufficient participants (common in group tours), operational/safety concerns, Supplier issues, or government restrictions. In such cases, we will offer you either:

– A full refund of the amount paid, or

– An alternative travel date or itinerary (subject to availability).

1.5 Force Majeure

We are not liable for cancellations, delays, or additional expenses caused by events beyond our reasonable control, including natural disasters, pandemics, political unrest, strikes, extreme weather, government actions, or permit denials.