Cancellation Policy
1.1 Booking Confirmation
Your booking will be confirmed only upon receipt of full payment or 50% advance of the total trip cost, followed by a written confirmation from our side. Once confirmed, the booking will be subject to this policy.
1.2 Advance Payment / Deposit
A non-refundable advance payment (as specified in the quotation/confirmation) is required to confirm and secure your booking. This advance amount is non-refundable in case of cancellation by you, irrespective of the time of cancellation. The deposit helps us block seats, make supplier commitments, and plan the tour.
1.3 Cancellation & Rescheduling
-If a rescheduling date request comes within 30 days from the trip date, the booking amount can neither be adjusted to your next date nor refunded.
-If a rescheduling date request comes prior to 30 days, it can be done without any cancellation charges in the case of domestic trips.
1.4 Customer Cancellation Charges
| Time Before Departure |
Cancellation Charges |
| More than 45 days |
10% of total booking amount |
| 30–45 days |
25% of total booking amount |
| 15–29 days |
50% of total booking amount |
| 7–14 days |
75% of total booking amount |
| Less than 7 days / No-show |
100% of total booking amount |
– All cancellation requests must be submitted in writing via email or the booking portal.
Non-Refundable Items (under any circumstances):
– Visa processing fees
– Travel insurance premiums
– Airline, train, bus, or ferry cancellation penalties
– Government taxes, surcharges, or permit fees
– Special requests or add-on services
– Safari permits
In the case of unforeseen weather conditions or government restrictions, certain activities may be canceled and in such cases, the operator will try his best to provide an alternate feasible activity. However, no refund will be provided for the same.
– Refunds, when applicable, will be processed within 7–14 business days to the original mode of payment after deducting the applicable charges.
